DSAM Firmware Upgrade Instructions

DSAM users and Test Productivity Pack (TPP) administrators: You must use TPP v4.3 or FDM-100 v4.3 to upgrade your DSAM with this firmware release.

If you are using the Test Productivity Pack please visit the TechComplete™ Test Productivity Pack (TPP) Software Upgrade Website or contact your sales representative or the Technical Assistance Center (TAC) for upgrade information.
If you are using FDM-100, visit the FDM-100 Upgrade page here.

To maximize upgrade reliability, please upgrade your DSAM on networks that have reliable connections, minimal network congestion, and no restricting firewalls. In the case where you feel you may have such IP or RF networks or have experienced upgrade failures, we recommend that a direct laptop connection or Ethernet connection be used.

Please follow the detailed instructions below step by step.

1. Connect your DSAM to the charger to provide a consistent power supply during the upgrade.
2. Synchronize each DSAM to be upgraded to the FDM-100 or Test Productivity Pack via the Ethernet port to verify proper configuration and communications. Firmware upgrades require the DSAM to be connected through the Ethernet port.
3. Avoid upgrading more than 10 meters at a time per FDM/TPP server. If your server is connected via a connection less than 10 Mbps, for example to a cable modem with a 384k upstream, you should limit your DSAM upgrades/synchronizations to 4 at a time.
4. Download these 2 files. Save these files by right clicking on them and Select "Save Target as..." or "Save Link as..."
   • Firmware file: v3_6_2.zip
   • License file: v3_6_2.xml
5. Ensure that both the upgrade firmware .zip file and the upgrade .xml file are in the same folder (directory) on the FDM or TPP server.
6. Launch the FDM or TPP client and go to "manage meter assets" page.
7. Ensure that the DSAM(s) you are upgrading appear in the Meter Assets list, specified by serial number. If they are not on the list, you must add the DSAM(s) and synchronize them before you proceed to the next step.
8. In the "meter management tasks" sidebar on the left of the manage meter assets page, click on "upgrade meters".
9. On the upgrade meters page, click "browse" in step one and select the downloaded .xml file from the location you saved it to, in step 5 of this list. Then click "open".
10. The list of meter(s) that can be upgraded should now be displayed on this page. If there is no list, please review the previous steps or contact Technical Assistance Center (TAC) at the number below for further assistance. Ensure that only the meter(s) that you wish to upgrade are checked. De-select those meters you do not wish to upgrade.
11. Click the "done" button in the bottom right corner.
12. Synchronize the DSAM(s) with FDM or TPP.
13. After the meter has rebooted, verify the upgrade is successful. Check the "manage meter assets" page, sync "Status" column, and ensure the most recent sync is OK, and check the "FW Version" to see that it is v3.6.1.
14. If the meter reboots to a screen that says "Upgrade was not completed, press soft key 1 to retry the upgrade" you should repeat steps 9 and 10 and re-deploy the upgrade BEFORE pressing the key to re-synchronize.
15. If you have any issues after re-trying to synchronize, please contact TAC at the number below.
16. Congratulations! The latest DSAM firmware has now been installed!

For Languages other than English, Spanish, French and German you may choose to update your meter with any of the languages listed below:

• Chinese Firmware file: v3_6_2_chinese_upgrade.xml
  Chinese License file: v3_6_2_chinese_upgrade.zip
• Polish Firmware file: v3_6_2_polish_upgrade.xml
  Polish License file: v3_6_2_polish_upgrade.zip
• Hungarian Firmware file: v3_6_2_hungarian_upgrade.xml
  Hungarian License file: v3_6_2_hungarian_upgrade.zip
• Japanese Firmware file: v3_6_2_japanese_upgrade.xml
  Japanese License file: v3_6_2_japanese_upgrade.zip
• Korean Firmware file: v3_6_2_korean_upgrade.xml
  Korean License file: v3_6_2_korean_upgrade.zip

For DSAM users wishing to use Euro PacketCable™ with the DSAM:

The DSAM is capable of operating on Euro PacketCable VoIP networks; however, the DSAM must be configured with the appropriate PacketCable build and may be configured via a FDM or TPP update. The update completes in around 5 to 6 minutes and does require the meter to be setup like a firmware upgrade on FDM or TPP and the meter must synchronize over Ethernet and remain plugged into the charger. Upgrade the DSAM to the v3_3_Euro files when the Euro PacketCable standard is required.

Both the .zip and the .xml files are required for the upgrade between PacketCable standards to complete correctly:

• Firmware file: v3_6_2_Euro.xml
  License file: v3_6_2_Euro.zip